Ombudsman act as advocates for elderly people in long term care facilities. They help deal with complaints and conflicts for those living in homes without support from friends or family. Program coordinators say it's important to have certified volunteers here in the Mohawk Valley.
"Some people have no one and so we give them the opportunity to speak to somebody who's not affiliated with the nursing home who they can open up to and express any concerns they might have and we help them try to resolve them,” said Jeff Parker, Long Term Ombudsman Coordinator for Oneida and Herkimer Counties.
The Ombudsman volunteer training is a federal program. There are seven people in this year's local training course.
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