Mercy Flight Central was founded as a non-profit in 1992 to provide air medical services to residents of New York State and beyond. Since inception, the organization has served more than 13,000 patients and grown to approximately 70 employees. This includes bases of operations in the Finger Lakes, Central New York, and Mohawk Valley regions. The organization began operations as an advanced life support air ambulance service and has since expanded to become New York's premier critical care air medical service with four helicopters staffed 24/7/365.
Mercy Flight Central provides the highest level of pre-hospital critical care to patients. The organization's critical care teams consist of highly skilled pilots, registered nurses, paramedics, and Medical Control Board of physicians. These teams work closely together to care for critically ill and injured patients requiring advanced treatment and rapid air transport to specialized medical centers across the northeast. The aircraft utilized in transports includes helicopters that can travel within a 150-mile radius of Mercy Flight Central's base locations.